Fully Managed Service
At Cafepoint, we understand that many workplaces want the benefits of premium coffee and vending solutions without the hassle of managing them day to day. That’s why we offer a Fully Managed Service, where our team takes care of everything for you.
What’s Included
Our fully managed service covers the entire operation of your coffee or vending machine:
- Regular restocking – ensuring your machine is always filled and ready to use.
- Professional cleaning – maintaining hygiene and presentation to the highest standards.
- Preventative maintenance – reducing downtime by addressing issues before they arise.
- Reactive call-outs – with a guaranteed 4-hour response time when unexpected problems occur.
Expertly Trained Operatives & Engineers
All machine cleaning and filling is carried out by our in-house team of trained operatives, each of whom has completed our two-month training programme. This ensures consistency, compliance, and a professional approach on every visit.
Our engineers are also trained in-house, combining both internal programmes and manufacturer-certified courses. This dual approach gives them the highest level of technical competence in the industry. It’s why we’re proud to achieve a 98.5% first-time fix rate on service calls with an average response time of just 4 hours.