Technical Maintenance
At Cafepoint, we pride ourselves on delivering technical excellence and rapid response times to keep your coffee and water systems running smoothly. Minimising downtime is central to our service, and our performance metrics speak for themselves — with a 98.5% first-time fix rate and an average four-hour on-site response time.
Cafepoint’s Own Technical Experts
Unlike many providers, all of our engineers are directly employed by Cafepoint. This gives us complete control over training, technical standards, and service quality. Every engineer undergoes manufacturer-led training combined with our own extensive in-house programmes, ensuring they are fully equipped to handle both established and newly released equipment. Regular refresher training and advanced fault-finding workshops keep our team at the forefront of technical competence.
Extensive Parts Holding
We maintain a comprehensive stock of spare parts both at our central offices and within our engineers’ vehicles. This strategic approach ensures that the vast majority of faults can be resolved on the first visit, keeping your machines operating at maximum uptime.
Excellence in Technical Delivery
By combining rapid response with deep technical expertise and strong first-time fix performance, Cafepoint provides a maintenance service that clients can trust. Our goal is simple: to maximise reliability and ensure your workplace refreshments are always ready when you need them.